Welcome to the Zapps FAQ page. Below are answers to the most common questions about our products, orders, shipping, returns, and customer support.

1. What products does Zapps sell?

Zapps offers a wide range of stylish and comfortable footwear, including sneakers, casual shoes, and fashion-forward everyday footwear designed for comfort and durability.

2. Do you ship within the United States?

Yes. We currently ship to all 50 states within the United States.

At this time, international shipping is not available.

3. How much does shipping cost?

🎉 We offer FREE standard shipping on all orders within the United States.

There are no hidden shipping charges during checkout.

4. How long does shipping take?

Estimated Delivery Timeline

  • Order Processing: 1–3 business days
  • Shipping Time: 7–12 business days

Please note that delivery times may vary during holidays, severe weather conditions, or high-demand periods.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking number and shipping details.

Tracking updates may take up to 24–48 hours to appear after shipment.

6. Can I cancel my order?

Yes. Orders may be cancelled within 24 hours of placement.

After this timeframe, orders may already be processed or shipped and cannot be cancelled.

To request a cancellation, contact us immediately at:

📧 sales@wiloz.shop

7. What is your return policy?

We accept returns within 15 days of delivery for eligible items.

Returned products must:

  • Be unused and unworn
  • Be in original packaging
  • Include all accessories and tags

Please review our Return & Refund Policy for full details.

8. How long do refunds take?

Approved refunds are typically processed within 5–10 business days after the returned item has been inspected and approved.

Refund timing may vary depending on your bank or payment provider.

9. What should I do if my order arrives damaged?

If your order arrives damaged or defective:

  1. Contact us within 48 hours of delivery
  2. Include your order number
  3. Send clear photos of the damaged item and packaging

We will review the issue and provide a replacement or refund when applicable.

10. What payment methods do you accept?

We accept secure online payments through major payment providers and credit/debit cards available during checkout.

Payment methods may vary depending on your location.

11. Is my payment information secure?

Yes. Our website uses secure encryption and trusted payment gateways to help protect your payment and personal information.

12. Do I need an account to place an order?

No. You may place an order as a guest without creating an account.

However, creating an account may provide easier access to order history and future purchases.

13. Why hasn’t my tracking updated?

Tracking updates can sometimes take 24–48 hours after shipment.

Carrier delays or weekends may also affect tracking updates temporarily.

14. What happens if my package is lost or stolen?

If your package is marked as delivered but you did not receive it:

  • Check with neighbors or building management
  • Contact the shipping carrier directly
  • Contact us within 7 days for assistance

15. How do I contact customer support?

You can reach our customer support team using the information below:

📧 Email: sales@wiloz.shop
📞 Phone: +1 669-289-5031

16. What are your customer support hours?

Support Hours

  • Monday – Friday: 9:00 AM – 6:00 PM (PST)
  • Saturday: 10:00 AM – 4:00 PM (PST)
  • Sunday & Public Holidays: Closed

17. Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping address.

Please contact us as soon as possible after placing your order.

18. Are your products authentic and high quality?

We strive to provide quality footwear that meets our standards for style, comfort, and durability. Product descriptions and images are carefully prepared to help customers make informed purchasing decisions.

19. Will I receive an order confirmation email?

Yes. After placing your order, you will receive an order confirmation email containing your purchase details.

20. How can I stay updated on promotions and new products?

You can stay updated by subscribing to our newsletter or following announcements on our website.

Thank you for shopping with Zapps. We appreciate your trust and look forward to serving you.