Last Updated: March 2026

Thank you for shopping with Zapps. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and process for returning products and receiving refunds when you shop at https://wiloz.shop/.

By placing an order with us, you agree to the terms outlined below.

1. Return Eligibility

We accept returns within 15 days from the date your order is delivered.

To be eligible for a return, items must meet the following conditions:

  • Unused and unworn
  • In original condition
  • Returned in original packaging
  • Include all tags, accessories, manuals, and inserts
  • Accompanied by proof of purchase or order number

⚠️ Products that do not meet these requirements may not qualify for a refund or exchange.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used, damaged, or altered products not caused by us
  • Final sale or clearance items
  • Gift cards
  • Products missing original packaging or accessories
  • Personalized or customized items (if applicable)

3. Return Request Process

To initiate a return, please contact our support team before sending any item back.

Contact Information

📧 Email: sales@wiloz.shop
📞 Phone: +1 669-289-5031

Please include:

  • Full name
  • Order number
  • Reason for return
  • Photos of the product (if damaged or defective)

⚠️ Returns sent without prior authorization may be rejected.

4. Return Shipping Costs

a) Defective or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • The wrong product

Zapps will cover the return shipping costs and provide either:

  • A replacement, or
  • A full refund

b) Customer Preference Returns

If the return is due to:

  • Change of mind
  • Wrong size selected
  • Preference issues

The customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

5. Inspection and Approval

Once your returned item is received:

  • We will inspect the item within 2–5 business days
  • You will receive an email notification regarding approval or rejection

If approved, your refund will proceed according to this policy.

6. Refund Process

Approved refunds will be issued to the original payment method used at checkout.

Refund Timeline

  • Refund processing: 5–10 business days
  • Processing times may vary depending on your bank or payment provider

7. Partial Refunds

Partial refunds may be issued if:

  • Items are returned damaged or incomplete
  • Products show signs of use
  • Parts or accessories are missing

8. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

  1. Check your bank account again
  2. Contact your payment provider or credit card company
  3. Contact us for assistance

9. Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, please:

  1. Return the original item (if eligible)
  2. Place a new order separately

10. Damaged or Defective Products

If your order arrives damaged or defective, contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the damaged item
  • Photos of packaging

We will review your case and provide an appropriate resolution.

11. Cancellation Policy

Orders may be cancelled within 24 hours of placement. After processing or shipment, cancellation requests may not be accepted.

Please review our separate Cancellation Policy for more details.

12. Chargebacks and Payment Disputes

Customers are encouraged to contact us before initiating payment disputes or chargebacks.

Fraudulent chargebacks may result in restrictions on future purchases and may be reported to payment processors.

13. Contact Us

If you have questions regarding returns or refunds, please contact us:

Zapps
780 Pointe Pacific
Daly City, California, 94014
United States

📧 Email: sales@wiloz.shop
📞 Phone: +1 669-289-5031